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Director of Safety, Risk & Loss Prevention 

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

WhiteWater Express Car Wash is seeking an experienced Director of Safety, Risk & Loss Prevention to lead and continuously improve our company-wide safety, risk management, and asset protection programs across a rapidly growing, multi-state operation.

This role will build upon the strong foundation already in place while driving a culture where employee safety, operational integrity, and risk reduction are shared organizational priorities. The Director will partner closely with Operations, Human Resources, Facilities, and Finance leadership to reduce workplace injuries, mitigate operational and financial risk, protect company assets, and strengthen compliance across all locations.

The ideal candidate combines strategic leadership with hands-on operational experience and understands how to influence field leaders in a fast-paced, customer-facing environment. This individual will serve as the company's subject matter expert for workplace safety, incident management, investigations, regulatory compliance, and operational risk mitigation.

Key Responsibilities

Safety & Compliance

• Design, lead, and execute the company's safety strategy across all locations to ensure safety remains a core operational priority.
• Ensure compliance with federal, state, and local safety regulations, including OSHA standards and reporting requirements.
• Develop, implement, and continuously improve safety training programs, policies, procedures, and best practices.
• Lead incident investigations, root cause analyses, corrective action planning, and regulatory reporting.
• Track and analyze safety metrics including TRIR, incident frequency, severity rates, and near-miss reporting to identify trends and drive continuous improvement.
• Conduct field safety audits and site inspections across multiple states.
• Oversee electrical safety programs, lockout/tagout procedures, hazard identification, and regulatory compliance.
• Support workers' compensation, injury prevention, and return-to-work initiatives through partnership with HR.

Risk Management & Investigations

• Develop enterprise-wide risk management strategies to reduce operational exposure and business disruption.
• Lead investigations involving significant workplace incidents, safety concerns, policy violations, fraud, theft, and operational losses.
• Partner with Operations and HR leadership to identify root causes and implement sustainable corrective actions.
• Support acquisition due diligence activities by assessing safety, compliance, and operational risk exposure.
• Coordinate with regulatory agencies, insurance carriers, legal counsel, and law enforcement when necessary.

Loss Prevention & Asset Protection

• Develop and implement loss prevention standards designed to reduce theft, fraud, property damage, and operational loss.
• Analyze audit findings, incident trends, shrink indicators, and loss data to identify opportunities for improvement.
• Partner with Operations leadership to strengthen controls surrounding cash handling, physical security, equipment protection, and operational compliance.
• Support store-level audit initiatives through development of standards, reporting, and investigation support.
• Establish and monitor key loss prevention metrics and provide reporting to senior leadership.

Leadership

• Supervise and develop safety and loss prevention personnel while establishing clear expectations, accountability, and performance standards.
• Provide regular safety, risk, and compliance reporting to executive leadership.
• Partner with Operations, HR, Facilities, and Finance to support company growth, acquisitions, and operational excellence initiatives.

Qualifications

• Strong knowledge of OSHA regulations, workplace safety programs, and compliance requirements.
• Experience managing multi-site operations across multiple states.
• Experience conducting workplace investigations and root cause analyses.
• Knowledge of risk management, asset protection, loss prevention, or operational compliance programs.
• Ability to analyze data, identify trends, and implement proactive risk mitigation strategies.
• Strong leadership, communication, coaching, and training facilitation skills.
• Proven ability to influence operational leaders and drive accountability across geographically dispersed teams.
• Experience developing policies, procedures, and compliance programs.
• Proficiency with Microsoft Office and safety, compliance, or reporting systems.

Experience supporting multi-unit operations within one or more of the following industries is strongly preferred:

• Restaurant / QSR
• Retail
• Convenience Store
• Hospitality
• Automotive Service
• Car Wash
• Multi-Site Service Operations

Education & Certifications

• Bachelor's degree (or equivalent)  in Occupational Safety, Environmental Health & Safety, Risk Management, Business Administration, Criminal Justice, or a related field preferred.
• 10+ years of progressive leadership experience in safety, risk management, loss prevention, compliance, or operational excellence.
• 5+ years leading programs across multiple locations or states.

Preferred Certifications

• CSP – Certified Safety Professional
• ASP – Associate Safety Professional
• OSHA 30-Hour Certification
• LPQ – Loss Prevention Qualified
• LPC – Loss Prevention Certified
• CFI – Certified Forensic Interviewer
• Other applicable safety, risk management, or asset protection certifications

Equivalent combinations of education and experience will be considered.

Benefits 

• Compensation ranging from $110K to $120K base per year
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!