Customer Experience Associate

Houston, TX

Full Time

WX999 - Marketing

Mid Level

Customer Experience Associate

$18 per hour | Onsite | Houston, TX 77070 (Vintage Park)

1 Full-Time Role & 1 Part-Time Role Available
Flexible Scheduling Between 7:00 AM and 6:00 PM CST

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

As a Customer Experience Associate at our Corporate Office, you’ll play an important role in supporting our customers, car wash locations, and teams across the company. You’ll help resolve customer needs, manage membership and billing inquiries, and partner with different departments to deliver a great customer experience.

This is an excellent opportunity for someone who enjoys helping people, solving problems, and working in a collaborative office environment. Whether you’re looking for a flexible part-time position or your next full-time career opportunity, this role offers valuable experience and room to grow within a rapidly expanding company.

Key Responsibilities

Serve as a go to resource for customers, assisting with memberships, billing, and general account questions through phone, email, and online support systems
Deliver friendly, professional, and timely support that helps create a great customer experience
Solve customer concerns by researching accounts, identifying solutions, and explaining membership and service options
Partner with store teams and other departments to help resolve customer needs
Identify trends in customer feedback and help turn those insights into opportunities for improvement
Stay organized, manage multiple priorities, and meet response time goals
Participate in special projects and new initiatives as our company continues to grow

Qualifications

Positive, people first attitude and a genuine interest in helping others
Strong written and verbal communication skills
Excellent attention to detail with solid writing, grammar, and editing skills
Strong organizational skills and the ability to manage multiple priorities
Confidence using technology and the ability to quickly learn new systems
Familiarity with Google Workspace and Microsoft Office. We’ll help you learn the rest
Customer service, office, administrative, or related experience is a plus, but we welcome motivated candidates who are ready to learn and grow
Ability to successfully complete required background and reference checks

Benefits

Eligible part time team members enjoy a competitive benefits package, including:

Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Pet Insurance is available
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes

At WhiteWater Express, we believe great people are what make a great company. We’re looking for motivated individuals who are ready to learn, take on new challenges, and contribute to a team that’s growing quickly.

Whether you’re looking for part-time flexibility, a full-time career opportunity, or a place where you can continue developing professionally, WhiteWater is a place where you can learn, contribute, and grow.

Come grow with us. We’d love to meet you!

#INDCorp

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Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

Customer Experience Associate

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