WhiteWater Express Car Wash

General Manager 414

WX414 - Kyle, TX - Full Time

​​​

General Manager

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success.

The General Manager reports directly to the Area Director.

Key Responsibilities Include, but are not limited to:

Leadership & Culture

  • Cultivate a positive, customer-focused workplace culture through coaching and leadership growth.
  • Lead by example, fostering a team-oriented environment where every employee feels empowered to lead.
  • Recruit, hire, train, and develop outstanding team members while managing performance and retention.

Customer Service & Employee Experience

  • Deliver a safe, clean, and 5-star experience for customers and employees from drive-up to drive-out.
  • Address and resolve customer and employee concerns while promoting a respectful environment.
  • Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.

Operations & Safety

  • Create and communicate schedules for daily and weekly operations.
  • Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards.
  • Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly.
  • Uphold company policies and enforce safety protocols across all operations.
     
Sales & Financial Performance
  • Drive revenue growth through team development and effective customer interactions.
  • Utilize KPI tools to increase membership revenue and retention.
  • Manage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards.

Administrative

  • Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies.
  • Handle hiring, training, performance management, and employee development.
  • Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.

Perform other duties as assigned to ensure smooth operations.

Qualifications

Education: 

  • A high school diploma or equivalent is required.  However, a combination of experience and/or education will be taken into consideration.

Experience: 

  • 1–3 years of management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required. 
  • Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.

Skills & Abilities:

  • Strong leadership and management capabilities with proven sales acumen.
  • Excellent verbal and written communication skills with conflict-resolution abilities.
  • Proficient in Microsoft Office Suite, Google Workspace, and POS systems.
  • Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.

Physical Requirements: 

  • Ability to lift and carry up to 50 lbs.
  • Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
  • Ability to stand, walk, bend, and move throughout a fast-paced environment.

Availability:

  • Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.

Benefits 

  • Competitive base pay + Bonus Potential
  • Comprehensive Health Benefits (Medical, Dental & Vision)
  • Paid Time Off in addition to Company Paid Holidays
  • 401(k) Retirement Plan with Company Match
  • Company-Paid Life Insurance
  • Clear pathways for career advancement
  • Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

Apply: General Manager 414
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
Are you 18 years old or older?
(Applicants must be 18 or older for this position due to safety regulations related to working with and/or around heavy machinery.)*
Are you legally authorized to work in the United States?*
This position may require a comprehensive background check in accordance with applicable laws and company policy. Are you willing to submit to a background check if offered employment?*
This position will require working in fluctuating temperatures and various environmental conditions. Are you comfortable with these working conditions?*
This position requires you to report to a designated location on time for scheduled shifts. Do you have reliable means of transportation to do so?*
What is your highest level of education completed?*
This role will require working some nights and weekends. Are you available to work during these times as needed?*
How many years of customer service experience do you have?*
What is the largest team you have directly managed at any given time?*
How many years of experience do you have managing a team of 3 to 10 direct reports?*
Have you previously been employed at WhiteWater Express?*
What are your compensation expectations for this role?*
If selected for the role, when would you be available to start?*
This role involves lifting up to 50 pounds, standing for extended periods, and working around heavy machinery and potentially hazardous equipment. It is essential to maintain full awareness to prevent slips, falls, or injuries. Are you able to meet these physical requirements, with or without reasonable accommodation?*
Have you ever been convicted of, or pleaded guilty or no contest to, a felony or misdemeanor? Please exclude any convictions that have been sealed, expunged, or otherwise legally eradicated. A conviction does not automatically disqualify you from employment; each case is reviewed in relation to the responsibilities of the role.*
All information provided in this application, the resume, and during interviews is certified as true, complete, and accurate to the best of my knowledge and belief. Any false, misleading, or incomplete statement, misrepresentation, or omission of facts may result in the withdrawal of a job offer or, if employed, immediate dismissal, regardless of when it is discovered.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*