WhiteWater Express Car Wash

IT Field Technician

WX999 - IT Tech - Detroit, MI - Full Time

 

​Click and drag to move​​

IT Technical Support (Remote)

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.
 

Position Overview

WhiteWater Express Car Wash is seeking a proactive and technically skilled IT Remote Technical Support professional to join our growing team. This role supports the operational technology used across our car wash locations, ensuring consistent system performance through remote troubleshooting, as well as occasional on-site assistance for hardware and network-related issues.

Key Responsibilities

  • Remote Support: Provide timely remote technical assistance to field teams and site managers for hardware, software, and network-related issues.  Remote system support includes Point-of-Sale and Tunnel Control Systems (DRB Systems and ICS Washconnect), Windows 10 PCs and usb peripherals, various Camera Systems including the NVR and camera wiring/mounting, Magnetic Gate hardware and in ground loops and any low voltage wiring.
  • Incident Response: Monitor support tickets and respond to IT incidents, ensuring minimal disruption to operations.
  • System Maintenance: Assist in the configuration, update, and maintenance of POS systems, network equipment, and other technology assets.
  • In-Field Support: Travel to car wash locations on an as-needed basis to perform diagnostics, hardware installations, or hands-on technical support when issues cannot be resolved remotely.
  • Networking: Support basic IT networking tasks, including setting up and troubleshooting routers, switches, modems, and wireless systems.
  • Collaboration: Work cross-functionally with operations and facilities teams to support technology rollouts and upgrades.
  • Documentation: Accurately document all service activities, troubleshooting steps, and resolution outcomes.
  • Performs timely submission of billing requirements with all associated reporting.
  • Supply/Inventory management. 
  • Tracks and reports on key account activity to ensure proper billing
  • Problem resolution and escalation.

Qualifications

  • Associate’s degree or equivalent work experience in Information Technology or a related field.
  • 2+ years of experience in technical support, helpdesk, or IT service roles.
  • Experience with car wash systems or DRB Systems point-of-sale is a strong plus.
  • Fast learner and tech-savvy.
  • Competent people skills with the ability to interact with all levels of management within multiple locations.
  • Demonstrated ability to operate effectively in a remote work environment.
  • Familiarity with remote support tools and ticketing systems.
  • Basic understanding of networking concepts (IP addressing, switches, Wi-Fi setup).
  • Experience with POS systems or retail IT hardware preferred.
  • Strong communication and interpersonal skills with ability to troubleshoot and guide others through troubleshooting remotely via the phone.
  • Ability to maintain composure in high-stress situations.
  • Ability to work independently and prioritize tasks effectively.
  • Customer-focused mindset with a problem-solving approach.
  • Valid driver’s license and reliable transportation for occasional site visits.
  • Willingness to travel within Ohio/Kentucky as needed.
  • Availability to work flexible hours, including after-hours support if required.
     

Benefits 

  • Competitive Compensation in Base and Bonus Potential
  • Comprehensive Health Benefits (Medical, Dental & Vision)
  • Paid Time Off in addition to Company Paid Holidays
  • 401(k) Retirement Plan with Company Match
  • Company-Paid Life Insurance
  • Pathways to Advancement
  • Mileage reimbursement for in-field support
  • Free Weekly Car Washes
 

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!


 

Apply: IT Field Technician
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
What’s your highest level of education completed?
College or University
LinkedInLinkedIn profile URL:
What languages do you speak fluently?
Desired salary
Earliest start date?
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
Are you at least 18 years old or older?*
Are you legally authorized to work in the United States?*
This position may require a comprehensive background check in accordance with applicable laws and company policy. Are you willing to submit to a background check if offered employment?*
This position requires you to report to a designated work location on time for scheduled shifts. Do you have reliable means of transportation to do so?*
What is your highest level of education completed?*
Do you have experience working in a fast-paced environment or managing tight deadlines?*
List the payroll systems have you worked with?*
How many years of experience do you have managing workers' compensation administration, including claim filing, compliance, and employee support?
Have you previously been employed at WhiteWater Express?*
What are your compensation expectations for this role?*
If selected for the role, when would you be available to start?*
Are you able to perform the essential functions of the job with or without reasonable accommodations?*
All information provided in this application, the resume, and during interviews is certified as true, complete, and accurate to the best of my knowledge and belief. Any false, misleading, or incomplete statement, misrepresentation, or omission of facts may result in the withdrawal of a job offer or, if employed, immediate dismissal, regardless of when it is discovered.*
Human Check*