IT Network & Security Camera Technician

IT Network & Security Camera Technician

WhiteWater Express | Houston, TX | Full-time

At WhiteWater Express, our mission is to be a great leadership company that happens to wash cars. Respect & Communication guide how we work, listening to one another, setting clear expectations, and helping each other succeed. Whether you’re starting your career or bringing years of experience, you’ll have opportunities to learn, contribute, and grow while helping us deliver a great customer experience and make a positive impact in our communities.

Position Overview:

Install, repair, and maintain low voltage and IP security camera systems and site network infrastructure across new and existing WhiteWater Express locations, including running cabling, installing conduit, terminating connections, and configuring systems. Works primarily in the field, replacing and servicing cameras on building exteriors, light poles, and tunnel equipment, and deploying complete camera systems for new construction. Troubleshoots camera and network issues both on site and remotely. Serves as on-site remote hands for the IT call center, supporting low voltage, POS, and tunnel controls troubleshooting and repair as needed.

Key Responsibilities:

• Install, configure, and commission complete low voltage and IP security camera systems (cameras, NVR/VMS, PoE switches, cabling) at new construction and existing locations to company standards.
• Diagnose and repair camera system failures on site and remotely, including failed cameras, NVR/VMS faults, storage, and recording or retention issues.
• Replace and re-aim cameras mounted on building exteriors, light poles, canopies, and inside wash tunnels.
• Run low voltage cabling (Cat5e/Cat6, fiber, coax), install conduit as needed, terminate connections, and test and certify runs; install mounts and junction boxes.
• Configure and troubleshoot site networks: switches, VLANs, PoE budgets, routers/firewalls, wireless access points, and point-to-point bridges.
• Perform remote troubleshooting of cameras and network devices using remote access, VMS, and network management tools.
• Serve as remote hands for the IT call center on low voltage, POS hardware, payment kiosks, and tunnel controls (PLCs, relays, sensors, ground loops).
• Configure camera settings, analytics, and integrations such as license plate recognition (LPR) and remote viewing for operations.
• Perform preventive maintenance and site audits: verify camera coverage, image quality, firmware levels, and recording health.
• Coordinate with construction managers, general contractors, the maintenance team, and vendors on install schedules and site readiness.
• Maintain accurate documentation: as-built drawings, camera layouts, IP schedules, device inventory, and closeout records.
• Document task completion and work orders in the ticketing system as assigned.
• Participate in the IT Support call queue when not in the field.
• Follow safety procedures for ladders, lifts, and work near moving tunnel equipment.

Requirements:

• High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Electronics, or a related field preferred, OR 3+ years of experience in security camera, low voltage, or network field work.
• Hands-on experience installing and servicing multiple IP camera and NVR/VMS platforms, such as Vivotek, LTS, Uniview (UNV), VAST, Axis, and Hikvision.
• Strong networking knowledge: TCP/IP, subnetting, DHCP/DNS, VLANs, PoE/PoE+, port forwarding, VPN, and switch and firewall configuration.
• Experience running low voltage cabling, installing conduit (EMT/PVC bending and fastening), terminating connections, and using testing tools (cable certifier, tone and probe, PoE tester, multimeter).
• Knowledge of controls systems, low voltage, and car wash POS systems (e.g., DRB, ICS) is a plus.
• Certifications such as CompTIA Network+, A+, Security+, BICSI Installer, Axis Certified Professional, or manufacturer certifications are a plus.
• Comfortable working at heights from ladders and aerial lifts; lift certification is a plus.
• Valid driver's license and clean driving record.
• Excellent communication, interpersonal, and problem-solving skills; able to work independently in the field.
• High travel requirement (up to 60%), local and out of state, including overnight stays.

Physical Requirements & Work Environment:

• Climb and work from extension ladders (up to 28 ft) and aerial/bucket lifts to replace cameras on building exteriors and light poles.
• Work at heights while using hand and power tools.
• Lift, carry, and position up to 50 lbs, including ladders, camera housings, and equipment.
• Stand, walk, bend, kneel, crawl, and reach overhead for extended periods, including in attics, ceilings, and tight equipment rooms.
• Work outdoors in all weather conditions, including heat, cold, rain, and wet, noisy wash tunnel environments.
• Distinguish colors for cable and wire identification.
• Drive a personal vehicle to job sites; travel by air with overnight stays as required.
• Work flexible hours, including early mornings, evenings, weekends, and after-hours on-call as business needs require.

Our Way of Working

We value Respect and Communication. You’ll work across teams, share technical knowledge, and help keep our locations connected, operational, and ready to deliver a great customer experience.

What We Offer

• Base salary of $65,000–$75,000 annually, based on relevant experience and qualifications
• Comprehensive medical, dental, and vision benefits
• Paid time off plus company-paid holidays
• 401(k) retirement plan with company match
• Company-paid life insurance
• Career growth and advancement opportunities
• Free weekly car washes

Apply to help keep WhiteWater Express connected and ready for growth.

Reasonable accommodations are available for qualified applicants and employees with disabilities.