IT Support Specialist

Houston, TX

Full Time

WX999 - IT

Entry Level

IT Support Specialist

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

We are currently seeking an IT Support Specialist. This role plays a key role in keeping our stores running smoothly. In this position, you’ll provide both remote and on-site support to our locations, helping team members with hardware, software, and POS systems. You’ll be the go-to problem solver for network, device, and application issues, ensuring minimal downtime and maximum efficiency.

If you enjoy troubleshooting, delivering quick solutions, and supporting people so they can focus on serving customers, this role is a great fit. You’ll also manage support tickets and monitor service levels to make sure every request gets the attention it deserves.

Key Responsibilities

Respond to IT support requests via phone, chat, and MaintainX system. Ensure all issues are addressed and documented in MaintainX.
Troubleshoot all IT systems, POS, networking, and business application issues.
Assist with hardware setup, replacements, and software updates.
Document resolutions and escalate complex problems when needed. Ensure all wash down issues are resolved in a timely manner.
Maintain a high standard of customer service with store staff.
Provide remote IT support and travel as needed for on-site support.
On site support as needed
Assist with IT projects as needed.
Perform other duties as assigned.

Qualifications

Minimum of a high school diploma (or equivalent) and 3 years of experience in an IT support role. However, a combination of experience and/or education will be taken into consideration.

Must possess knowledge of controls systems, low voltage, networking and camera systems.

Strong knowledge of network infrastructure, POS systems, and advanced IT hardware and software.

Must possess excellent communication, interpersonal, and problem-solving skills.

Proficient with Microsoft Office Suite, Gmail or related software.

Ability to lift or move up to 25 pounds required.

This position may involve exposure to loud noise, moving mechanical parts, wet or humid conditions, and fluctuating temperatures while providing support in operational areas.

This role operates in both office and carwash site environments. While office work is performed in a standard professional setting, on-site support may require time in the wash tunnel, equipment rooms, or point-of-sale areas.

These environments can be loud, fast paced, and exposed to water, cleaning chemicals, and moving machinery.

The position requires flexibility to transition between quiet, focused technical work and hands-on troubleshooting in active operational areas.

Benefits

Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Mileage reimbursement for in-field support
Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you 18 years old or older?
(Applicants must be 18 years old or older for this position due to safety regulations related to working with and/or around heavy machinery.)*

Are you legally authorized to work in the United States?*

This position may require a comprehensive background check in accordance with applicable laws and company policy. Are you willing to submit to a background check including DMV if offered employment?*

This position will require working in fluctuating temperatures and various environmental conditions. Are you comfortable with these working conditions?*

Do you have reliable transportation to report to locations across the market?*

What is your highest level of education completed?*

How do you manage tasks when dealing with various locations and tech issues?*

What's your experience with cybersecurity in distributed environments?*

Have you led any initiatives to improve IT support or tech use?*

How do you ensure clear communication with both tech and non-tech staff across locations?*

Have you ever been employed at WhiteWater Express before?*

What are your compensation expectations for this role?*

If selected for the role, when would you be available to start?*

This job requires lifting up to 50 pounds, standing for extended periods, and working around very heavy potentially dangerous equipment, without any possibility for slips, falls, or stumbling. Are you able to meet these requirements with or without reasonable accommodation?*

All information provided in this application, the resume, and during interviews is certified as true, complete, and accurate to the best of my knowledge and belief. Any false, misleading, or incomplete statement, misrepresentation, or omission of facts may result in the withdrawal of a job offer or, if employed, immediate dismissal, regardless of when it is discovered.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

IT Support Specialist

Apply for this position