Shift Leader 125

Houston, TX

Full Time

WX125

Entry Level

Shift Leader

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting.

Key Responsibilities

Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
Address and resolve concerns, including incident reporting, to ensure a seamless experience.
Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
Provide customers with information on wash products, packages, wash books, and membership plans.
Assist customers with membership account updates and issue resolution.
Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
Learn car wash chemistry, product interactions, and their impact on wash quality.
Identify and resolve wash quality issues caused by chemical imbalances or other factors.
Communicate areas of improvement for the location, team, and company to management.
Administer customer feedback surveys during each shift to maintain high-quality service standards.

Qualifications

Strong team player with leadership abilities to guide and support colleagues.
Comfortable working outdoors in all weather conditions, including evenings and weekends.
Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
Must successfully pass a background check.

Benefits

Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

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Have you ever been convicted of, or pleaded guilty or no contest to, a felony or misdemeanor? Please exclude any convictions that have been sealed, expunged, or otherwise legally eradicated. A conviction does not automatically disqualify you from employment; each case is reviewed in relation to the responsibilities of the role.*

This position requires you to report to a designated work location on time for scheduled shifts. Do you have reliable means of transportation to do so?*

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This role involves lifting up to 50 pounds, standing for extended periods, and working around heavy machinery and potentially hazardous equipment. It is essential to maintain full awareness to prevent slips, falls, or injuries. Are you able to meet these physical requirements, with or without reasonable accommodation?*

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Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

Shift Leader 125

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