Customer Service Representative

Houston, TX

Full Time

WX999 - Marketing

Mid Level

Customer Service Representative

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Customer Service Representative (CSR) at our Corporate Office serves as a key liaison between our car wash locations, customers, and internal departments. This role is responsible for delivering exceptional service by managing inquiries, resolving concerns, and supporting our membership programs and customer satisfaction initiatives. Unlike store-level representatives, the Corporate CSR focuses on centralized customer communication, billing and membership support, and escalated issue resolution.

The ideal candidate is a strong communicator with excellent problem-solving skills, a customer-first mindset, and the ability to thrive in a fast-paced, team-oriented office environment. This position requires strong organizational skills, attention to detail, and the ability to handle multiple communication channels, this includes phone, email, and online support systems.

Key Responsibilities

Assist customers daily with member management inquiries via phone, email and tracking systems
Provide prompt professional customer service to current and prospective members contributing to member retention
Responds to and resolves customer inquiries, feedback, and requests by providing information on membership and service options
Analyze customer feedback, reviews and concerns, and provide reporting on trends
Meet timelines and deadlines related to responding to customer inquiries
Perform any other duties and execute special projects as assigned.

Qualifications

2+ years of customer service experience in an administrative office environment.
1+ years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.).
Strong communication skills, both written and verbal.
One year of proven sales background preferred
Proficient in Microsoft Office
Excellent writing, editing, grammar skills, and attention to detail
Strong organization skills and ability to keep track of multiple projects
Completion of background and reference checks is a prerequisite for employment.

Benefits

Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Pet Insurance is available
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

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Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

Customer Service Representative

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