Customer Service Representative

Houston, TX

Full Time

WX999 - Marketing

Mid Level

Join Our Team to Fast-Track Your Career!

At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people. Our dedicated teams are passionate about people and leading others, and we believe that personal growth is the key to our organizational growth. If you're flexible, adaptable, and ready to take on new challenges, we want you to succeed with us, not just at work, but in life!

Location: 106 Vintage Park Blvd., Suite 100, Houston, TX 77070

Duties & Responsibilities:

Assist customers daily with member management inquires
Provide prompt professional customer service to current and prospective members via email and phone contributing to member retention
Responds to and resolves customer inquiries, feedback, and requests by providing information on membership and service options
Analyze customer feedback, reviews and concerns, and provide reporting on trends
Handle incoming phone calls and address accordingly
Meet timelines and deadlines related to responding to customer inquiries
Managing daily administrative tasks to ensure the Marketing department and corporate office run smoothly and perform any other duties and execute special projects as assigned
Track and replace office supplies as necessary to avoid interruptions in standard front office procedures

Requirements:

2+ or more years of customer service experience
Strong communication skills, both written and verbal
Must complete written assessment
One year of proven sales background preferred
Proficient in Microsoft Office
Excellent writing, editing, grammar skills, and attention to detail
Strong organization skills and ability to keep track of multiple projects
Must complete a pre-hire background check and driving history review

What We Bring to the Table

Paid Time Off
Health, Dental & Vision Benefits
Competitive Earnings
Company Matching 401(k) Plan
Flexible Spending Account (FSA)
Internal Professional Development
Pet Insurance
Free Car Washes

#INDSpecialty

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

What's your highest level of education completed?

College or University

LinkedIn Profile URL:

What languages do you speak fluently?

Desired salary

Earliest start date?

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

Are you authorized to work in the U.S.?*

How did you hear about this opportunity? (If referred by a WhiteWater Express team member, please provide their full name and location in the textbox below.)

Are you able to commute to our corporate office located at:

106 Vintage Park Blvd
Houston, TX 77070*

How many years of customer service experience do you have?*

Are you able to multi-task in a fast paced environment?*

When reviewing the description for this position, what do you feel is a fair compensation for this role?*

When can you start?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

Customer Service Representative

Apply for this position