Customer Service Representative

Houston, TX

Full Time

WX999 - Marketing

Mid Level

Join Our Team to Fast-Track Your Career!

At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people. Our dedicated teams are passionate about people and leading others, and we believe that personal growth is the key to our organizational growth. If you're flexible, adaptable, and ready to take on new challenges, we want you to succeed with us, not just at work, but in life!

Location: 106 Vintage Park Blvd., Suite 100, Houston, TX 77070

Duties & Responsibilities:

Assist customers daily with member management inquires
Provide prompt professional customer service to current and prospective members via email and phone contributing to member retention
Responds to and resolves customer inquiries, feedback, and requests by providing information on membership and service options
Analyze customer feedback, reviews and concerns, and provide reporting on trends
Handle incoming phone calls and address accordingly
Meet timelines and deadlines related to responding to customer inquiries
Managing daily administrative tasks to ensure the Marketing department and corporate office run smoothly and perform any other duties and execute special projects as assigned
Track and replace office supplies as necessary to avoid interruptions in standard front office procedures

Requirements:

2+ or more years of customer service experience
Strong communication skills, both written and verbal
Must complete written assessment
One year of proven sales background preferred
Proficient in Microsoft Office
Excellent writing, editing, grammar skills, and attention to detail
Strong organization skills and ability to keep track of multiple projects
Must complete a pre-hire background check and driving history review

What We Bring to the Table

Paid Time Off
Health, Dental & Vision Benefits
Competitive Earnings
Company Matching 401(k) Plan
Flexible Spending Account (FSA)
Internal Professional Development
Pet Insurance
Free Car Washes

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Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

Customer Service Representative

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