General Manager 717 Livonia

Livonia, MI

Full Time

WX717

Manager/Supervisor

General Manager

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success.

The General Manager reports directly to the Area Director.

Key Responsibilities Include, but are not limited to:

Leadership & Culture

Cultivate a positive, customer-focused workplace culture through coaching and leadership growth.
Lead by example, fostering a team-oriented environment where every employee feels empowered to lead.
Recruit, hire, train, and develop outstanding team members while managing performance and retention.

Customer Service & Employee Experience

Deliver a safe, clean, and 5-star experience for customers and employees from drive-up to drive-out.
Address and resolve customer and employee concerns while promoting a respectful environment.
Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.

Operations & Safety

Create and communicate schedules for daily and weekly operations.
Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards.
Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly.
Uphold company policies and enforce safety protocols across all operations.

Sales & Financial Performance

Drive revenue growth through team development and effective customer interactions.
Utilize KPI tools to increase membership revenue and retention.
Manage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards.

Administrative

Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies.
Handle hiring, training, performance management, and employee development.
Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.

Perform other duties as assigned to ensure smooth operations.

Qualifications

Education:

A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.

Experience:

1–3 years of management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required.
Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.

Skills & Abilities:

Strong leadership and management capabilities with proven sales acumen.
Excellent verbal and written communication skills with conflict-resolution abilities.
Proficient in Microsoft Office Suite, Google Workspace, and POS systems.
Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.

Physical Requirements:

Ability to lift and carry up to 50 lbs.
Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
Ability to stand, walk, bend, and move throughout a fast-paced environment.

Availability:

Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.

Benefits

Competitive base pay + Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Clear pathways for career advancement
Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

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(Applicants must be 18 or older for this position due to safety regulations related to working with and/or around heavy machinery.)*

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This position may require a comprehensive background check in accordance with applicable laws and company policy. Are you willing to submit to a background check if offered employment?*

This position will require working in fluctuating temperatures and various environmental conditions. Are you comfortable with these working conditions?*

This position requires you to report to a designated location on time for scheduled shifts. Do you have reliable means of transportation to do so?*

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This role involves lifting up to 50 pounds, standing for extended periods, and working around heavy machinery and potentially hazardous equipment. It is essential to maintain full awareness to prevent slips, falls, or injuries. Are you able to meet these physical requirements, with or without reasonable accommodation?*

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Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

General Manager 717 Livonia

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