Market Partner 900

Columbia, SC

Full Time

WX999 - Operations

Manager/Supervisor

Market Partner

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Market Partner is a hands-on, multi-unit operations leader responsible for driving performance across 2–3 locations within an assigned market. This role oversees operational execution, financial results, and people development while serving as the acting General Manager for one designated site. Partnering closely with the Regional and Area Directors, the Market Partner ensures alignment with company standards, builds strong leadership pipelines, and delivers a five-star customer and employee experience.

Key Responsibilities

Operational & Financial Leadership

Lead operational, financial, and people strategies across assigned locations, ensuring alignment with company and regional objectives.
Maintain full General Manager accountability for one designated site.
Analyze and act on key performance indicators, including revenue, labor, controllable expenses, membership growth, customer feedback, and staffing metrics.
Identify operational risks and gaps; implement corrective action plans and escalate issues as needed.
Ensure site cleanliness, equipment functionality, scheduled maintenance completion, and full compliance with safety and operational standards.

People Leadership & Development

Provide direct leadership, coaching, and accountability to site-level managers and team members.
Recruit, develop, mentor, and retain high-performing leaders while building a strong bench for future advancement.
Support employee engagement and retention through effective hiring, onboarding, training, scheduling, payroll oversight, and performance management.
Foster a positive, inclusive, and customer-focused culture grounded in the company pillars of Respect and Communication.

Sales, Service & Customer Experience

Drive sales performance and membership growth through team development and consistent, high-quality customer interactions.
Ensure teams are effectively educating customers on products, packages, and membership options.
Reinforce service standards and deliver a best-in-class customer and employee experience across all locations.

Collaboration & Strategic Execution

Partner closely with the Area Director and Regional Director to execute strategic initiatives and communicate priorities.
Collaborate with HR, Safety, Facilities, IT, and other partners to resolve employee relations, safety, and operational issues.

Qualifications

Bachelor’s degree in Business, Finance, or related field preferred (or equivalent experience).
3–5 years of multi-unit operational leadership experience, preferably in retail or fast-casual environments.
Strong understanding of P&L management, labor planning, and KPI-driven decision-making.
Proven leadership, coaching, and communication skills.
Proficiency in Microsoft Office, Excel, and Google Workspace.
Ability to balance hands-on leadership with strategic execution in a fast-paced environment.

Benefits

Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

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Are you 18 years old or older?
(Applicants must be 18 years old or older for this position due to safety regulations related to working with and/or around heavy machinery.)*

Are you legally authorized to work in the United States?*

Have you previously been employed at WhiteWater Express?*

This position will require working in fluctuating temperatures and various environmental conditions. Are you comfortable with these working conditions?*

Do you have reliable transportation to report to locations across the market?*

What is your highest level of education completed?*

This role will require working some nights and weekends. Are you available to work during these times as needed?*

How many years of customer service experience do you have?*

What is the largest team you have directly managed at any given time?*

How many years of experience do you have managing multiple locations?*

In 150 characters or less, please explain your leadership style.*

What are your compensation expectations for this role?*

If selected for the role, when would you be available to start?*

This role involves lifting up to 50 pounds, standing for extended periods, and working around heavy machinery and potentially hazardous equipment. It is essential to maintain full awareness to prevent slips, falls, or injuries. Are you able to meet these physical requirements, with or without reasonable accommodation?*

This position may require a comprehensive background check in accordance with applicable laws and company policy. Are you willing to submit to a background check including DMV if offered employment?*

All information provided in this application, the resume, and during interviews is certified as true, complete, and accurate to the best of my knowledge and belief. Any false, misleading, or incomplete statement, misrepresentation, or omission of facts may result in the withdrawal of a job offer or, if employed, immediate dismissal, regardless of when it is discovered.*

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Welcome to WhiteWater Express

Where people power our success!

We're not just in business; we're in the business of PEOPLE. At our core, we stand tall on the pillars of respect, communication, and a collective fervor for people and leadership.

But here's what sets us apart: we've crafted a culture that ignites excitement, fosters engagement, and fuels personal growth and development. These elements aren't just words; they're the heartbeat of our triumphs.

Join us in a journey where people drive innovation, growth, and incredible achievements. At WhiteWater Express, YOU are the force behind our remarkable success. Welcome to a workplace that elevates you.

Come Work Where Leaders are Grown!

Market Partner 900

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